Refund policy

  1. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at stuart.blueassociatessportswear@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at stuart.blueassociatessportswear@gmail.com.


    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards.


    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


    European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at stuart.blueassociatessportswear@gmail.com.

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at stuart.blueassociatessportswear@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at stuart.blueassociatessportswear@gmail.com.


    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards.


    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


    European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at stuart.blueassociatessportswear@gmail.com.

    Goods and services ordered online cannot be returned or refunded.
  2. Downloads that were purchased online cannot be refunded once ordered. These products are digital and will be received by the customer after the order is placed. The packs ordered are downloaded via a link that is automatically sent after purchase.

TERMS & CONDITIONS FOR BESPOKE SERVICES

a.      By submitting this document and on payment of the deposit of the 1st stage, the client agrees to all points within this document.
b.      The client agrees to the completion of the project as noted below and as per the final approved quotation and all fees and expenses advised in this quotation that relates to this project. Payment of the deposit of stage 1 confirms the client agrees to all points raised in this agreement.
c.      Until all invoices are settled in full, the copyright on all design work, concepts, development, sourcing, and research remains the property of the supplier. Only when all outstanding invoices are settled will the copyright of the designs, development, sourcing, and research pass to the client.
d.      This order/project cannot be cancelled without agreement by the supplier in writing and on terms that the client will indemnify the supplier in full against any outstanding work carried out including any loss including loss of profits, cost including any labour, materials and expenses. If the project is cancelled at any stage throughout the project by the client due to circumstances outside of the suppliers control, then a cancellation fee of 15% of the remaining stages not completed of the project will be due. If the project is then cancelled after we start the development process of the samples and further to producing the 1st prototypes, then the full balance of the development/production stage will also be invoiced along with any charges for tooling or pattern making from the factory. If the project is cancelled after the production of the 2nd prototype, then the full balance of the development/production stage along with an additional fee of £250 per sample will be invoiced along with any charges for tooling or pattern making from the factory.
e.      Any alterations/additions to the agreed scope of work required to complete the project will result in additional fees or costs that will be advised in full prior to them being executed. If the Design stage is signed off and alterations to the designs are required after we have completed the tech packs, then a fee will be charged per design. This fee will be confirmed in advance of the new designs being actioned.
f.       Any pauses or delays by the client throughout the progress of the project will result in an overall delay in the project lead time and could result in additional fees subject to the length of the delay. The supplier will submit a critical path once the project is live to show the lead times of the project and therefore highlighting the time required for the client to approve each stage. Delays of more than 2 weeks to place bulk production after the completion of the prototype development will/may result in an additional fee being charged to cover the factory loss of momentum, recalculation of COG’s and lead times. This fee will be quoted at the time of such delays and subject to the requirements of the factory. Terms are defined below in the brief and on the invoices submitted by the supplier. All payments are strictly “immediate” and any delay in payment will result in interest being charged at 8% above the base rate level of the Bank of England and the project and sample development being on hold until the payment is made.
g.      Any default on payments will result in legal action. Initial action will be via debt collection and then legal action. The cost of such action will be invoiced to the client at the rate charged to the supplier plus 20% to cover management of this required action. Interest and any other fees such as court fees, solicitors, etc will also be invoiced to the client at cost plus 20% for management of such action.
h.      Any expenses relating to the project including sample costs, courier charges, duty and import charges, trim developments, printing or embroidery set up fees, travel and accommodation and any other 3rd party costs outside of our services will be charged at cost to the client with immediate terms. Note that most clients we work with only pay additional fees that relate to the product development, Travel and accommodation is only charged if you require us to visit you/supplier with you and will be quoted and confirmed before booking.
i.        Any delay in payment by the client of our fees including fees that cover 3rd party costs including samples, courier, trim development will result in the project being delayed by at least the same time taken to settle these fees. If the delay in payment exceeds 2 weeks, then the project will be placed “ON STOP” and will only restart after the payment is settled in full. Note that the “RESTART” of the project will need to then be scheduled into our project schedule which could result in further delay of up to 4-6 weeks.
j.        If invoices are not settled in due course and further to our reminders, we will recover the debt via our accountant’s legal debt collection service. Note that any charges relating to this service will be added to the outstanding debt.
k.       Meetings to be conducted in our studio or via zoom or phone. Any external location meetings will be charged and the supplier will confirm these costs prior to confirming the meeting.
l.        The sample development will progress through a maximum if 2 prototypes per style. If the client requires a 3rd prototype prior to placing bulk then this will result in additional development costs that will be quoted at the point and subject to the work involved. If we believe a 3rd sample is required due to an issue with the 2nd sample, then no fee will be charged for the additional work required, however a sample fee will be payable from the supplier.
m.     Further to the termination or end of this project, any such sources, factories and suppliers introduced by the supplier cannot become direct suppliers to the client without the written agreement from the supplier for a period of 3 years from the date the project ends. Any agreement to allow the client to utilise such sources, factories and suppliers will be based on either a finders fee or continued commission on future production for a further 2 years. Such fees or commission will be advised by the supplier in advance of any further direct business being conducted by the client with such sources, factories and suppliers. Any orders placed directly with any factories or suppliers sourced by the supplier without permission will be subject to a minimum fee of £10,000.
n.      Any strike offs (samples) or tooling on trims, prints, embroideries, appliqués that are presented to the client further to the approval of the presented CAD design that are not approved other than because of quality will be subject to additional set up costs which will be invoices at cost. Also note that any change in the approved design or any additional designs or alterations to the designs will also incur an additional design. Tech pack and development fee.
o.      All mould costs and set up charges for trims, appliqués, embroideries and prints will be charges at cost from the factory.
p.      Any samples will be charged at between 2-3x the normal FOB cost or an agreed fee depending on the factory selected to produce the samples. The supplier will confirm this cost prior to the samples being completed and any delay in payment for these samples will result in a delay of the samples and therefore the overall lead time of the project will also increase.
q.      Note that some factories charge a flat fee for the development of samples that will be paid directly to the factory by the supplier. This fee is usually refunded when a bulk order that meets the agreed MOQ (Minimum order quantity) is placed.
r.       The client will have full transparency of the factory that will produce the bulk production. The factory will raise a pro forma invoice for the bulk production made out to the client directly which must be paid directly to the factory by the client promptly. Any delay in payment will result in a delay of the production lead time or ex works shipping date.
s.       Any shipping/freight/insurance/duty and taxes for the bulk production will need to be paid for and arranged by the client. 
t.       All invoices will be charges in £-sterling and subject to VAT if the client is based in the UK. Invoices based on a value outside of Sterling £ will be converted to Sterling £ at the spot rate on the date the invoice is raised with copy of spot rates used being available on request.
u.      Background and Purpose
a.      The Client has provided the Supplier with an idea, concept, or intellectual property (the "Idea") that serves as the basis for the design work, concepts, development, sourcing, and research (the "Materials") created by the Supplier.
b.      The Client asserts ownership rights over the Idea and any related Materials generated by the Supplier, and the Supplier acknowledges such ownership.
c.      The purpose of this Contract is to establish the terms and conditions under which the Supplier agrees not to use, reproduce, distribute, or exploit the Idea or any Materials created based on the Idea, without the prior written consent of the Client.
v.       Non-Use and Non-Disclosure Obligations
a.      The Supplier affirms that all Materials created in connection with the Idea were fully paid for by the Client and exclusively undertaken pursuant a contractual agreement explicitly outlining the intention for their development.
b.      The Supplier agrees that it shall not use, copy, modify, reproduce, distribute, disclose, or exploit the Idea or any Materials created based on the Idea, in whole or in part, for any purpose, without the express written consent of the Client.
c.      The Supplier further agrees to keep the Idea and any related Materials confidential and not disclose them to any third party, except as required by law or with the prior written consent of the Client.
w.     Intellectual Property Rights
a.      The Supplier acknowledges and agrees that the Client owns all intellectual property rights, including but not limited to copyrights, patents, trade secrets, and trademarks, associated with the Idea and any Materials created based on the Idea.
b.      The Supplier shall not register, attempt to register, or claim ownership over any intellectual property rights related to the Idea or any Materials, nor shall the Supplier assist any third party in doing so.
x.       Destruction of Materials
a.      In the event that the Supplier possesses any physical or electronic copies of the Materials, the Supplier shall promptly destroy all such copies upon the request of the Client.
b.      The Supplier shall provide written confirmation to the Client regarding the destruction of the Materials within 5 days from the receipt of the Client's request.
This contract is subject to English law.